Help/FAQ

If you choose to Opt In to the Subscription Service, you will be able to access the following extended features and benefits:

• Increase the number of vehicles / assets you can track on the portal from 3 trackers to UNLIMITED trackers
• Increase the tracking history from 2 weeks to 14 months
• Access to more daily Alerts
• More Geo-fences, Routes and Places can be stored
• Enhanced Reporting Features
• Full SIM and Device Support when using a Gator Tracking Sim Card
• Access to Sub Accounts

We've tested a GTKPRO2 with good mobile coverage while driving on a freeway, it lasted about 44 minutes (unplugged from all wires while driving).

We anticipate inner-city driving or in areas with less dense mobile coverage the power consumption to transmit and the greater information density transmitted should consume more power and therefore decrease the life of the internal battery. For best tracking, we highly encourage you to keep the internal battery connected, and the car battery fully charged.

For other devices, the battery life will be considerably less.

We've tested a GTKPRO2 that was stationary/not-moving and found a fully charged internal battery lasted approximately 3 hours.

Tests were conducted in good mobile coverage areas in a non-moving vehicle until the battery was 100% depleted and no longer talking to the server/network.

For best results, we encourage you to keep the internal battery connected and charged, and the vehicle battery connected and fully charged.

While we are unsure how someone will cut the power cable to the tracker without triggering the motion/movement sensors, if you are really worried about this, we suggest you create a battery level Sensor trigger and be alerted to this unique situation. Unknown faults/shorts in the electrical system can and do happen, so knowing about them has to be good. This would be quite useful if you find yourself jump-starting the car more than once as there could be a problem with the charging or battery itself!

Note: Other tracking hardware will not last this long. Mobile coverage will also determine the life of the battery as the harder the transceiver has to work the more power it will consume.

Depends on the Model tracker you have, check your user manual .

Your device is not plugged into power. Or is switched off (depending on the model). Check your user manual.

You need to login to at gator.net.au and the go to: Settings --> My Account --> Set Mobile Number This will take you through the verification process again and after confirming the new number, it will be saved as your number going forward.

Use the settings tool, select the trash icon next to the tracker you want to delete. Note: User deletion of trackers is not instant, so you cannot generally add them to one account, delete them, then add them to another account straight away. DO NOT ADD THEM TO YOUR ACCOUNT TO TEST THEM.

Your tracking history will be deleted entirely when a tracker is deleted, so ensure you have exported any data you want from the History tool before you delete it. Or run any reports etc.

We have two methods for account deletion.

App

If you are using the App, simply visit the "App Settings" menu item, and scroll down to view "Account Deletion" which contains a link to "Delete Account", then press the green "Submit" button to confirm this.

Website

The second method is on https://gator.net.au after you login, use the Account Settings tab and press the red link "Request Account Deletion" at the bottom of the window.

Then press OK on the prompt to "Really delete your entire account?".

How it works

What happens after that involves a confirmation email to you with a unique link, pressing confirm in that email will confirm the request and a helpdesk ticket will be generated for us to action during business hours. We're usually onto it pretty quick. This prevents someone who has gained access to your account (like if you left it logged in or shared your phone) from deleting the whole thing.

If you have a subscription (or several!) we will cancel those and the proceed to delete everything we have, all records of your name, email address and objects (tracking/reports/everything) will be gone from all of our systems.

Anonymous data from our analytics will not be purged, as we have no way of knowing it was you that generated it. Logs from our system are retained for a few weeks, and therefore might contain user-id's and notification email addresses, however they are eventually purged as we do not want to keep it forever. Payment information is only linked to a unique ID, and we will remove the name/address/email from that, but we will retain the payment history for our records, however they will be anonymized.

Note: We are not quite GDPR compliant yet, but we're getting there.

Use the "Register" button on the gator.net.au homepage, enter an email address and agree to the terms and conditions. We will email you a password to login with.

Full documentation is available in the setup guide. You can also view the instructional video.

Push the button "Add Object" on the web, or the Plus icon (+) on the app near the list of objects/vehicles.